WillPowered Performance – Return & Warranty Policy
Effective Date: 11/25/2025
At WillPowered Performance, we want you to be confident in every purchase. The following policy applies to all orders placed with us.
1. Returns
1.1 Return Window
You may return eligible products within 60 days from the date of purchase.
1.2 Condition of Returned Items
To be eligible for a return:
- The item must be in unused, unworn, and original condition.
- All original packaging, tags, accessories, manuals, and any included materials must be returned.
- Items that show signs of use, installation, wear, or damage not due to our error may be rejected for return or may be subject to additional fees.
1.3 Refunds
Once your return is received and inspected:
- Approved returns will be refunded to your original method of payment.
- The refund amount will be the product’s purchase price minus shipping and any applicable fees.
- Original shipping charges are non‑refundable.
- Any payment processing or restocking fees (if applicable and disclosed at checkout) may be deducted.
- Please allow several business days for the refund to appear on your statement, depending on your bank or card issuer.
1.4 Non-Returnable Items
Unless defective or required by law, the following are generally not eligible for return:
- Items not returned in unused/original condition
- Items missing original packaging or components
- Products marked as “final sale,” “clearance,” or “non‑returnable” at the time of purchase
- Customized or special-order products
1.5 Return Shipping
- Customers are generally responsible for the cost of return shipping, unless the return is due to a mistake on our part or a confirmed defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance. WillPowered Performance is not responsible for items lost or damaged in transit during return.
1.6 How to Initiate a Return
To start a return:
- Contact us at [Insert Contact Email/Phone] with:
- Your name
- Order number
- Item(s) you wish to return
- Reason for the return
- We will provide instructions on where and how to send your return.
- Do not send items back without first contacting us, as this may delay processing.
2. Warranty for Defective Products
We stand behind the quality of our products. WillPowered Performance offers a one-year limited warranty on defective products.
2.1 Warranty Period
- The warranty is valid for one (1) year from the date of purchase.
2.2 What the Warranty Covers
This warranty covers manufacturer defects in materials and workmanship under normal, intended use.
If a product is found to be defective during the warranty period, we will, at our discretion:
- Repair the product,
- Replace it with the same or a comparable item, or
- Refund the purchase price (excluding shipping/fees).
2.3 What the Warranty Does Not Cover
This warranty does not cover:
- Normal wear and tear
- Damage resulting from:
- Misuse, abuse, neglect, or accidents
- Improper installation, maintenance, or storage
- Unauthorized modifications or repairs
- Use outside of intended or recommended guidelines
- Cosmetic damage that does not affect the product’s functionality
- Products purchased from unauthorized sellers or resellers
2.4 How to Make a Warranty Claim
To submit a warranty claim:
- Contact us at [email protected] with:
- Your name
- Order number and date of purchase
- Description of the issue
- Clear photos or videos of the defect (if possible)
- Our team will review your claim and may request additional information or ask you to return the product for inspection.
- If the item is confirmed defective under this warranty, we will proceed with repair, replacement, or refund as outlined above.
3. Additional Terms (Illinois & U.S. Customers)
- This policy is intended to comply with applicable consumer protection laws in Illinois, USA.
- Some states do not allow limitations on implied warranties or the exclusion/limitation of certain damages. In those cases, portions of this policy may not apply to you.
- This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
4. Contact Us
If you have any questions about our Return or Warranty Policy, or need help with a return or warranty claim, please contact:
WillPowered Performance
Email: [email protected]
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